Monday, May 6, 2013

Frustrated with your coworkers? Learn some tips on how to have a Crucial Conversation.


Over my career, I've encountered many situations where I was frustrated with a co-worker, boss or client.  Maybe they didn't hold up their end of our agreement or didn't get their work completed on time.  Perhaps I felt I was picking up the slack by working extra hours.  Whatever the reason, I was annoyed and frustrated.  I didn't know how to address the issue in a productive way.

I found the Crucial Conversations book several years ago.  It provides a framework for preparing and participating in hard discussions.  Being able to prepare my thoughts, define a successful outcome and being curious has helped me address my frustrations as they happen instead of becoming resentful and angry.  A crucial conversation minimizes bad feelings that can have a significant effect on our working relationship.

The article below provides some tips on holding coworkers accountable.  In addition to the article, I would encourage you to look through the website and read the book.

Happy conversations!

Crucial Applications - How to Hold Slacking Coworkers Accountable

1 comment:

  1. This is a great concept. Being able to effectively hold crucial conversations is a vital skillset for maintaining independence as an accountant. I train co-workers on budget policy and oversee compliance and I have often struggled with bridging the gap between our respective expectations. As someone who’s more or less at the bottom of the totem pole, it’s crucial to be curious about what motivates a particular action or behavior so that I can bring our priorities in line with each other. I also agree that it’s important to have a clear idea of what needs to change in order to reach a desired outcome. I would be spinning wheels without that clarity. And my results are always more effective when I engage in open dialogue with whoever is causing the problem. Thank you for sharing this.

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