Monday, May 6, 2013
Frustrated with your coworkers? Learn some tips on how to have a Crucial Conversation.
Over my career, I've encountered many situations where I was frustrated with a co-worker, boss or client. Maybe they didn't hold up their end of our agreement or didn't get their work completed on time. Perhaps I felt I was picking up the slack by working extra hours. Whatever the reason, I was annoyed and frustrated. I didn't know how to address the issue in a productive way.
I found the Crucial Conversations book several years ago. It provides a framework for preparing and participating in hard discussions. Being able to prepare my thoughts, define a successful outcome and being curious has helped me address my frustrations as they happen instead of becoming resentful and angry. A crucial conversation minimizes bad feelings that can have a significant effect on our working relationship.
The article below provides some tips on holding coworkers accountable. In addition to the article, I would encourage you to look through the website and read the book.
Crucial Applications - How to Hold Slacking Coworkers Accountable